# Training Mode
# Overview
Training Mode enables the ability to listen, or 'eavesdrop‘ on a call. This is useful for call centre training operations where a supervisor or manager can listen in to an agents live call and provide realtime feedback.
# Enable Training Mode on the PBX.
From within the myCloudPBX portal, click on 'Manage Applications'. Locate and enable 'Training Mode'.
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After enabling Training Mode, all extensions will now have the ability to enable Training Mode & Training Mode privacy.
# Enable Training Mode On Per User Basis.
Training Mode & Training Mode Privacy are configured on a per extension basis.
To configure Training Mode on an extension, click on the 'Offices & Users' icon from the PBX Configuration screen. 
Select the extension you wish to modify.
Scroll down until you reach the 'Security and Other Features' section.
- To allow an extension to eavesdrop on others, select 'Enable Training Mode'.
- Selecting 'Enable Extension Privacy‘ will ensure that noone can eavesdrop on the extension. (useful for management etc.)
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Select both options to have the best of both worlds
# In Call Controls
To begin Training Mode, dial 88 followed by the extension number to listen to.
During a call, a Manger/Supervisor has the ability to speak with a user, the remote party, or both using the below shortcuts.
These controls are based on the direction of the call.
# For Outgoing Calls:
- Press 1 to speak with the Remote Party.
- Press 2 to speak with the PBX User.
- Press 3 to engage 3 way chat.
- Press 0 Mute yourself.
# For Incoming Calls:
- Press 1 to speak with the PBX User.
- Press 2 to speak with the Remote Party.
- Press 3 to engage 3 way chat.
- Press 0 to Mute yourself.